FREQUENTLY ASKED QUESTIONS (FAQs) ABOUT OUR SERVICE

Below we have provided you with a list of frequently asked questions about Gift Gator Experiences, Adventures, Products and our provided Services.

We accept major credit cards such as; Visa, MasterCard, American Express, as well as other online payment methods such as SOFORT, Giropay, P24, Paypal, SEPA Debit, and Bitcoin.

We use SSL (Secure Socket Layer) Security Certificates to secure your transactions as well as information. Gift Gator strives to keep all your provided data save and continues to run continuous malware and spyware security checks on our websites.

Gift Vouchers & Gift Cards are essentially the same thing.  E-Gift Vouchers can be personalized and are electronically sent either immediately to the specified recipient, or on a date requested by the gift giver.

Gift Cards are plastic cards that can be personalized with the recipient’s name and a brief message and mailed via Canada Post.

Both Gift Vouchers and Gift Cards have a dollar value that can be used as currency to purchase any experience or product on GiftGator.ca.  These never expire!

Experience Vouchers are Gift Gator vouchers purchased for a”specific experience”.  These have a 2-year expiry date.    Please make sure that you are aware of this date.

For example, if you purchased a Gift Gator gift voucher, which can be used for anything on the site, the card or electronic gift voucher never expires.

If however you purchased an Experience Voucher for a “specific” wine tour, you have 24 months in which to redeem it before it expires.

Additionally, because experiences can increase in price, for the first year the cost of the experience will remain the price paid.  If however, during the second 12 month period, the cost of the experience increases, an additional amount will have to be paid to cover the increase.  Experience Providers are not required to keep their prices at the same level beyond 12 months.

Bookings have to be cancelled 5 business days prior to the booking date, unless the Experience Provider offers different cancellation policies, in which case their cancellation policies supersede those noted here and will be clearly displayed.

Any changes to your booking must be made directly with the Experience Provider you booked with.

As noted above, Gift Gator e-gift vouchers or gift cards never expire.

Experience vouchers, purchased for specific Experiences or activities expire after  24 months.

Here are the Gift Gator customer terms and conditions.   There may be additional terms and conditions on the individual Vendor’s product page under description which would also apply.

Customer Terms, Conditions & Acknowledgement of Risk

These terms and conditions apply to the following products and services available for purchase from GiftGator.ca:

  • Experience Vouchers, Gift Vouchers/ Gift Cards
    • Experience Voucher – an Gift Gator voucher purchased for a specific experience.  These have a 2-year expiry date.
    • Gift Vouchers & Gift Cards – (Gift Vouchers are electronically sent and Gift Cards can be personalized and mailed.)  Both Gift Vouchers and Gift Cards have a dollar value that can be used as currency to purchase any experience or product on GiftGator.ca.  These never expire!
  • Account Credits – are non-refundable, non-transferable credits with a dollar value that can be used as currency to purchase any experience or product on GiftGator.ca.  Account credits can be obtained from a refund or exchange of an experience or gift voucher, or provided if an experience is no longer available when the customer wants to book.  If obtained from an experience voucher, Gift Gator account credits carry the same expiry date as the original experience voucher.
  • Direct Ship Items – Gift Gator Product or Service Gifts.
  1. Making a Purchase

When you purchase and/or use an Gift Gator  Experience or Gift Voucher or Gift Card and tick the box that says ‘I understand and accept the Terms and Conditions’, you become legally bound by these terms and conditions and the Gift Gator Privacy Policy. Please do not proceed to purchase or redeem your Gift Gator Experience or Gift Voucher or Card until you have read, understood and accepted these terms and conditions. If you have any questions, please contact us at info@giftgator.ca and we will be pleased to assist you.

  1. Gift Voucher Refunds – link to Cancellations & Refunds page
  2. Product/Goods Refunds – link to Cancellations & Refunds page
  3. Exchange of Gift Gator Experience Vouchers

While the purchaser or recipient of an experience voucher may at any time during the validity period make a booking, they can also make an exchange. If exchanged, you will receive credit on your Gift Gator account which you can then use towards any other experience or product on our website.

 Conditions of exchange:

  • Exchanges are only permitted for valid vouchers that have not been redeemed, i.e. where an experience date has not yet been requested on the Gift Gator system.
  • Any experience voucher purchased with exchanged credit will maintain the original expiry date of your exchanged voucher (if it had an expiry date).
  • If you exchange your voucher for an experience of lesser value, any remaining balance will be held in credit on your Gift Gator account and subject to the same expiry date as the original voucher. If you exchange for an experience of higher value, you will be required and prompted to pay the difference.
  • If you exchange your voucher, a Gift Gator account credit will be given for the original amount paid, excluding any applicable fees.
  1. Costs

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 5% in Canada and an additional 7% Provincial sales tax in BC for products and some experiences.  Taxes will be clearly shown at the checkout.

Gift Gator charges a 2.9% transaction fee to recover the costs it incurs for card payments. Transaction fees charged will be clearly displayed to Gift Gator customers at the checkout.

Please note, these fees do not apply when redeeming an OA gift voucher or using a Gift Gator credit.  

  1. Lowest Price Guarantee

We guarantee that the customer will pay the lowest price online offered by our partnered operators.  If the customer can find a lower online advertised price for the same experience offered by the same operator elsewhere online, Gift Gator will match it.  You will be asked to provide a URL so that we can verify pricing.

  1. Transfer of Gift Gator Gifts
  • Gift Vouchers/Gift Cards
    All valid and unused Gift Gator Gift Vouchers and Gift Cards are fully transferable. Gift Gator accepts no responsibility for any stolen or fraudulent Gift Vouchers. It is the holder’s responsibility to ensure the safe keeping of the Gift Voucher(s).
  • Gift Gator Account Credits
    These may not be transferred under any circumstances.
  1. Expiry of Experience Vouchers and Gift Vouchers/Cards

Experience Vouchers

Gift Gator experience vouchers remain valid for 2 years from the date of purchase and must be booked and taken within this time frame.

Experience vouchers are subject to the following;

  1. If the Experience Voucher is not booked and taken within 12 months the amount paid for the voucher will be preserved for a further 12 months, but the experience supplier will not be obliged to offer the experience nor to offer the experience at the same price.
  2. After 12 months, if the price of the experience has increased, an additional amount will need to be paid at the time of booking.
  3.  After 12 months, if the experience is no longer available at Gift Gator an account credit will be provided for the amount paid for the voucher and the original expiry date will be transferred to the account credit.

Expired experience vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Gift Gator.  Extensions for use of Gift Gator experience vouchers are not permitted under any circumstances.

The expiry date is clearly displayed on all Experience Gift Vouchers.

Gift Vouchers or Gift Cards

Gift Vouchers/Cards never expire and can be used for any Gift Gator experience or product.

  1. Expiry of Gift Gator Account Credits

If obtained from an experience voucher, Gift Gator account credits carry the same expiry date as the original experience voucher.  Expired Gift Gator account credits are non-refundable in whole or in part. After credit has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Gift Gator. Extensions for use of Gift Gator account credits are not permitted under any circumstances.

  1. Gift Voucher Delivery

It is the responsibility of the purchaser to correctly address gifts, whether by email, Canada Post or courier. Gift Gator cannot be held responsible for any damaged, missing or delayed orders where incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided.

A re-delivery charge may apply if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.  In most circumstances where delivery has been attempted but unsuccessful, the item will be taken to the nearest post office or courier office.  All attempts will be made to ensure delivery of the gift(s).

Gift Voucher Delivery via Email

  • Gift Gator is not liable or responsible for any loss suffered as a result of a gift voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email gift voucher, please contact us immediately to send vouchers to an alternative email address. Alternatively, we can change the delivery method which would incur the normal delivery fee of that service if applicable.

Gift Card Delivery via Canada Post

  • Gift Gator accepts no responsibility for any damage, loss or delay as a result of using Canada Post’s service. If for any reason your Gift Card does not arrive, please contact us immediately to cancel it and we can arrange for a gift voucher to be emailed to you free of charge.

Delivery via Express Post or an Alternate Courier Service

  • Gift Gator accepts no responsibility for any damage, loss or delay as a result of using courier services. We can provide you with a tracking code for the courier service in the event you need to locate the whereabouts of your delivery.
  • A re-delivery charge will apply if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item and the item must be reshipped.
  1. Delivery of Direct Ship Items, i.e. Gift Gator Gift Products
  • Direct Ship items refers to Gift Gator Gift Products.
  • It is the responsibility of the purchaser to correctly address gifts. Gift Gator cannot be held responsible for any damaged, missing or delayed orders where:
  • Incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided.
  • It has been requested that the item be left unattended.
  • We strongly recommend using a business address for delivery. Residential addresses may cause missed delivery issues.
  1. “Experience Providers”
  • Experience gift vouchers are sold by Gift Gator as agent for businesses that provide lifestyle and recreational services to customers, i.e. the ‘Experience Providers’.
  • Gift Gator is not a provider of such services or experiences and has no responsibility for any services or experiences provided or not provided by the Experience Provider or any other party.
  • The Experience Providers provide services directly to the customer.
  • Any changes to your booking must be made directly with the Experience Provider.
  • Gift Gator makes no warranty or representation regarding the services to be provided to you by the Experience Provider.
  • All Gift Gator vouchers are issued subject to the terms and conditions of each Experience Provider and these Gift Gator terms and conditions.
  • Gift Gator does not control the business operations of any Experience Provider.
  • It is the independent Experience Provider who provide the experience to you following the redemption of an experience voucher. The independent Experience Provider accepts responsibility for compliance with Canadian Consumer Law in respect of these services. Subject to the Experience Providers recommended booking notice period, cancellation policy or weather guidelines you may be entitled to an alternate date for the experience, you may convert the experience to an Gift Gator account credit, or a refund in whole or part of the purchase price may be offered, depending on the circumstances of each case.
  • If you fail to show at the booked time or on the booked date of your experience, Gift Gator cannot offer a refund or credit, nor can the Experience Provider.
  1. Gift Gator Liability

The customer/participant pledges that no claim or legal action will be initiated against Gift Gator, Okanagan Adventures Ltd., its clients, its agents, employees, instructors, and/or personnel, due to any costs incurred due to rescheduling a booking or due to any accident or injury sustained while undertaking an experience booked through Gift Gator.

The participant further agrees that Gift Gator has no liability for any act, omission or default, whether negligent or otherwise of any Experience Provider or third party; no liability for any loss or damage occasioned by any negligent act or omission of any experience provider or third party; and where Gift Gator’s liability cannot be excluded, such liability is limited to the value of the Gift Voucher purchased.

The Participant unconditionally agrees to fully indemnify Gift Gator, Okanagan Adventures Ltd., and all its servants, agent’s, clients, directors and employees against any injury, damage or accident that may be sustained by the customer/participant, whilst participating in experiences booked through Gift Gator or the Experience Providers who offer various services to Gift Gator, including experiences won as prizes.

The customer/participant warrants that he/she does not suffer from any medical condition and/or incapacity which may impair his or her ability to participate in Gift Gator’s experiences and further, that the customer/participant does not suffer from any heart condition, epilepsy or other medical condition which may result in the customer/participant potentially placing himself/herself in a position of risk, by undertaking experiences booked through Gift Gator.

  1. Availability of Experiences

All experiences are offered by Experience Providers subject to availability. Bookings are recommended to be made at least 3 weeks in advance. If you would like to book during peak times (such as weekends or holidays), you should book further in advance. Bookings are not finalized until you have received a confirmation of your booking from the Experience Provider. Please be advised that most experiences display availability dates on the website. These dates are guidelines only and are subject to change. We suggest that if you plan to purchase a voucher for a date listed on short notice, you contact us to ensure there is still availability before completing the transaction.

All Gift Gator experiences are subject to removal from our website at any time without notice and Gift Gator accepts no liability for the removal of experiences from our website.

If an experience is removed from the site and the Experience Provider is no longer honoring bookings, an Gift Gator account credit for the value of the voucher will be given to the holder of the voucher. The Gift Gator account credit will have the same expiry date as the original experience voucher

Where a refund is granted, the refund will be processed back to the purchaser only for the original amount paid excluding any delivery and transaction fees.  Where the original purchase was made with an Gift Gator gift voucher, gift card or account credit, the experience voucher can only be exchanged for an Gift Gator account credit.

We are unable to refund the recipient of an experience voucher under any circumstances and as an alternative, an exchange will be offered. An Gift Gator account credit for the amount paid for the experience voucher will be added to the recipients Gift Gator account.

  1. Contact Details Given to Experience Providers

It is your responsibility to ensure you enter your email address and other contact details correctly when you complete the experience booking process on the Gift Gator website. Failure to do so may result in loss or incorrect delivery of the email confirmation of your experience. As the Experience Provider will be expecting you, you may end up forfeiting your voucher (subject to the experience provider’s terms and conditions).

  1. Booking Cancellations – link to Cancellations & Refunds page
  2. The Weather – link to Cancellations & Refunds page
  3. Complaints or Problems During Your Experience

If you have a problem or a complaint on the day of your experience, please bring this to the Experience Provider’s attention immediately so that issues may be addressed on the spot, where possible.

  1. Insurance

Some of the experiences that we promote as an agent can be considered dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved. Gift Gator can provide further information if you are in any doubt about any experience. Experience providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever. The responsibility rests with you to make independent inquiries with the Experience Provider or other third parties as to the need to acquire your own insurance coverage.

  1. Descriptions of Gift Experiences

Independent Experience Providers provide the information about their experiences. We try to ensure that our promotional information is accurate and up-to-date; however the content or format of some experiences may change slightly from time to time. The Experience Provider (upon confirmation of each booking) will provide the final details about each experience. The Experience Provider will notify you of any subsequent changes. Your participation in each experience is conditional upon your acceptance of the Experience Provider’s terms and conditions at the time your booking is confirmed by the Experience Provider.

  1. Experience Session Length

Experience lengths are approximate and are given by Experience Providers as a guide to the total time you will be at their venue. Unless otherwise stated, you will normally take your turn with the Experience Provider’s other customers and there may be waiting time involved. Any itinerary provided to you is indicative only and the order of events may change.

  1. Restrictions on Taking Experiences

Certain experiences provided by Experience Providers are subject to minimum age, weight, health or other restrictions. These restrictions are outlined on the relevant experience information page and in your booking confirmation. Please read this information carefully. It is your responsibility to understand any restrictions prior to confirming your booking. If you are later forced to cancel due to restrictions, you may be liable for charges by the provider of your experience or forfeit the experience all together. Please refer to section 16 – Cancellations.

  1. Promotional Offers

Gift Gator offers promotional discounts and special offers from time to time (‘promotional offers ‘ or ‘promotional codes’). If you have a promotional code, it should be entered at the payment screen where prompted. By redeeming any of Gift Gator’s promotional codes or promotional offers, you agree to accept and comply with all the following terms and conditions of use.

  • All discounts arising from promotional offers (percentage or dollar discounts) and promotional codes are applied to transactions only after any Gift Gator account credits are used.
  • Promotional codes may carry a minimum spend value.
  • Promotional offers and promotional codes cannot be used in conjunction with gift certificates or gift cards.
  • If you have been provided a valid promotional code, you must enter it into the designated field in the shopping cart, otherwise your discount will not be applied.
  • Promotional codes must be used before the designated expiration date. No extensions will be allowed under any circumstances.
  • Promotional codes and promotional offers cannot be combined.
  • Unless otherwise specified promotional codes may only be used once per person.
  • Where multiple promotional codes are offered, only one can be used per transaction.
  • Gift Gator reserves the right to remove any promotional offer or promotional code without notice at any time.
  • Promotional offers and promotional codes may be subject to additional terms and conditions as specified in the relevant promotion from time to time, including but not limited to subscription to the Gift Gator newsletter.
  1. Other Information

The text and illustrations (including photographs) used by Gift Gator are protected by copyright and must not be copied in whole or in part without the express permission of Gift Gator.

  1. Gift Gator Legal Entities

The Gift Gator website, giftgator.ca is owned and operated by Gift Gator and Okanagan Adventures Ltd. We reserve the right to change these terms and conditions without notice.

  1. Customer ratings and reviews terms of use

We encourage you to leave feedback on your experience with Gift Gator and the experiences that Gift Gator offers.

All submitted content is subject to these terms of use. In the event of a conflict between these terms and Gift Gator Privacy Policy, these terms will prevail to the extent of the inconsistency.

By submitting any content to Gift Gator, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights of the content of your review, and the content of your review does not infringe any third party’s rights.
  • For any content that you submit, you grant Gift Gator a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete, publish, and/or distribute such content without compensation;
  • All “moral rights” you may have in such content have been voluntarily waived by you and agree you have no objection to the publication, use, modification or deletion of your content by Gift Gator;
  • You are at least 19 years old if completing a review for an experience that includes alcohol;
  • You have not been compensated or granted any consideration by any third party for your review, and that you are providing your review in good faith;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity;
  • The content you provide to Gift Gator: is not false, inaccurate or misleading; does not violate any law, statute, or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination or false advertising) does not contain any content which is defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; does not contain any computer viruses, worms or other potentially damaging computer programs or files; and
  • The content you provide does not contain any of the following types of content or violates other guidelines: obscenities, discriminatory language, or other language not suitable for a public forum; advertisements, “spam” content, or references to other products, offers, or websites; email addresses, URLs, twitter handles, phone numbers, physical addresses or other forms of contact information; critical or spiteful comments about other reviews posted on the page or their authors.

You agree to indemnify and hold Gift Gator (and Okanagan Adventures Ltd. and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (direct or indirect) including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

All content that you submit will be used at Gift Gator’s sole discretion. Gift Gator reserves the right to change, condense or delete any content on the Gift Gator website it deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Gift Gator does not guarantee that you will have any recourse through Gift Gator to edit or delete any content you have submitted. You acknowledge that you, not Gift Gator, are responsible for the contents of your submission. None of the content that you submit will be subject to any obligation of confidence on the part of Gift Gator, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Gift Gator and its third-party service providers may use your email address to contact you about the status of your review and for other administrative purposes.

From time to time Gift Gator may offer customers incentives to leave reviews (e.g. discount coupon/entry into prize draws, etc.)  As it is important to Gift Gator that reviews are impartial and honest, these incentives will be available to customers regardless of whether the review is positive or negative.

REVIEW WRITING GUIDELINES –  We want to publish your review, so please:

  • Focus on the product you have purchased or experienced and your individual experience using it
  • Provide details about why you liked or disliked a product or experience
  • Talk specifically about the experience – likes and dislikes
  • Avoid anything that could be offensive
  • Omit any personally identifying information, such as names
  • Avoid writing about customer service, contact us instead if you have issues requiring immediate attention
  • Refrain from mentioning company names, competitors or the specific price you paid for the product.

FAQs FOR OKANAGAN TRAVEL

Do you have questions about travelling in the Okanagan? We have assembled some of the most commonly asked questions with answers below.

Travel insurance is recommended so please discuss it with your travel agent.

The currency used in the Okanagan Valley is Canadian Dollars. Some stores and hotels may accept US dollars but it is safest to carry Canadian funds and a credit card. A 5% Goods and Service Tax (GST) also applies to all purchases.

Yes, especially in food services and for drivers and guides. 10-20% of the price is an acceptable amount to tip, depending on the service provided.

The Okanagan Valley is known for its hot, sunny summers; however we do have the four seasons here, so dress for cooler weather in the spring and fall and for colder conditions during the winter months.

Please remember to use sunscreen in the summer, and have your water and sunglasses handy.

Yes, to get around in the area you will require some form of transportation. Our exclusive Travel Concierge service can arrange transportation and accommodation for you for a fee.