Frequently Asked Questions (FAQs)

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Products & Services 7 questions
  • What are your customer terms & conditions?

    GiftGator does have terms and conditions for their customers, as well as privacy and cancellation & refund policies. You can view the Terms & Conditions by clicking here or visiting the Privacy Policy, or Cancellation & Refund Policy links.

  • Do the Gift Cards have expiration dates?

    As noted above, GiftGator Gift Cards never expire.

    Experience Vouchers, purchased for specific experiences or activities, expire after  24 months.

  • Can I make changes to my booking?

    Any changes to your booking must be made directly with the Experience Provider you booked with.

  • Can I cancel my booking?

    The Experience Provider will clearly display their cancellation and refund policies on their experience pages.  These are the cancellation policies that will apply.

    If no cancellation policy is displayed, the GiftGator policy will apply which requires a minimum of 5 full days notice for a full refund.  Cancellations between 24 hours and less than 5 days (120 hours) will receive a 50% refund and there will be no refunds for cancellations with less than 24 hours notice, or no-shows.

  • What is the difference between a GiftGator Gift Card and an Experience Voucher?

    Gift Cards are purchased for a dollar value and that amount can be used as currency for anything on the GiftGator website.  Gift Cards never expire and can be delivered two ways.  They can be personalized and delivered via email on a specified date or a plastic card can be personalized and mailed to the gift recipient via Canada Post.  Gift Cards are not charged sales tax, as taxes are paid when it is used to purchase something, at which time the applicable taxes are applied.

    Experience Vouchers are purchased for a specific experience, activity, service or product on the GiftGator website.  Experience Vouchers can be exchanged for another experience etc. or for GiftGator Account Credits at no charge. Experience Vouchers do expire after 24 months, and if exchanged the original expiry date remains in effect.  Sales taxes are paid on the Experience Voucher at the time of purchase, so if you are purchasing one as a gift, the gift recipient will not be required to pay the additional tax expense.

    Additionally, because experiences can increase in price, for the first year the cost of the experience will remain the price paid.  If however, during the second 12 month period, the cost of the experience increases, an additional amount will have to be paid to cover the increase.  Experience Providers are not required to keep their prices at the same level beyond 12 months.

  • Is your website secure?

    We use SSL (Secure Socket Layer) Security Certificates to secure your transactions as well as information. GiftGator strives to keep all your provided data save and continues to run continuous malware and spyware security checks on our websites.

  • What payment methods do you accept?

    We accept major credit cards such as; Visa, MasterCard, American Express.

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